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A comment on Uber is charging passengers a $10 cancellation fee even when the driver cancels.

Re:Uber is charging passengers a $10 cancellation fee even w... by CPLX on Thursday March 23, 2017 @09:06AM (#13939372)
There's a lot of reasons to hate Uber these days but I'm not sure this is one of them. The problem with cancellations is real, I have to cancel rides constantly because I live and work in Brooklyn Heights/ DUMBO and the app just can't seem to get the hang of the river, the bridges, and the expressway that runs through our neighborhood.

It's pretty much routine to get assigned a car and then watch as it speeds over your head rapidly towards Manhattan, or get assigned a car already on Wall Street, which is about 1000 yards away on the map on the other side of the East River.

It's super annoying, but if you get hit with the cancellation fee you can just go into the app and do it and it's always simple and instantaneous. Calling it a scam seems a little extreme.

[ Parent | on HN ]
Re:Uber is charging passengers a $10 cancellation fee even w... by galdosdi on Thursday March 23, 2017 @03:46PM (#13943501)
WOW, are you serious? After all these huge amounts of venture capital, Uber still uses bird's distance rather than (easily obtainable) estimated travel time in all areas?

What a joke.

[ Parent | on HN ]
Re:Uber is charging passengers a $10 cancellation fee even w... by CPLX on Thursday March 23, 2017 @04:57PM (#13944187)
I mean I'll give them some credit that their algorithms are at least trying to be aware of the route rather than as-the-crow-flies distance of course, but they seem to have trouble handling New York's bridges and tunnels.
[ Parent | on HN ]
Re:Uber is charging passengers a $10 cancellation fee even w... by ascagnel_ on Thursday March 23, 2017 @09:15AM (#13939428)
I'm in a similar situation -- I live close enough to Staten Island that I get assigned drivers from there, but the actual route for the driver to get to me would be much, much longer than one already across the Kill.
[ Parent | on HN ]