"And let me tell you: of all the surprises I’ve had over the past week or so, most surprising of all has been the FBI. They responded immediately, with follow-up phone calls and emails, an in-person interview with two special agents at my own home within 24 hours, and a follow-up visit from two agents yesterday. Beyond that, each and every agent I have interacted with over the past week has been, without fail, compassionate, thoughtful, invested, respectful, and committed to action…in addition to treating me not like a case number, but like a human."

It's worth noting how we only ever hear about when these entities are up to no good; I wish it were not 'surprising' when we find the gov. is doing great job, I'd hope that this is usually the case.

I thought the story was a good read. I agree with your comment. I also was surprised with the FBI response as well, but the media likes to focus on the negative. More so than the FBI response, the larger thing I took away from this story is the terrible password advice that was given and the author didn't even bring up two factor.