It wasn't our intention to come accross as self-congratulatory but I can see how it might come accross as such. We take this incident really serious and especially our production engineers are working very hard to improve our infrastructure.

I actually think the openness is very important as well. Many companies(/C levels/managers/employees/clients/etc) are still stuck in the "heads must roll" mindset, where a mistake is punished rather than used as a learning experience for the employee and for the company.

I think at the very least it'll turn the heads of a few employees that are living in fear of being fired for a typo by showing them there are still decent employers left in the field.