All good. If you'd used your original HN handle rather than making a new one for this issue, and mentioning who you were and what your business is, that may have gone further in validating your story (for me at least).

Took me 2 minutes to find your post on Twitter, and from there your old handle and submissions on HN and details of your business. Your story now has more credibility. I'm all for anonymous opinions and discussion, but when it comes to seeking support in complaints against another company, it's best to disclose who you are (in my opinion).