If the car needs a tow, we'll get it taken to one of our partner shops. So far, we've repaired a few thousand cars and less than 1% have needed a tow. We only contract licensed mechanics with many years of experience, so they can do pretty complex work by jacking up your car on your driveway.

When we were running TireSwap we did on rim tire changes and rotations only (summer to winters and vice versa), so no mounting / balancing was needed.