>But when a driver goes above and beyond, it feels good to tip. One driver offered me water and a towel when it was too hot. He genuinely gave a shit about me and lyft made tipping easy. I found lyft's customer service better.

Other people's livelihoods shouldn't depend on your sense of generosity. When I go above and beyond at my job I get a pat on the back and satisfaction of doing a good job. I don't do good work out of mercenary sensibilities.