Re:Ask HN: How would you turn Twitter around?
by tyingq on Tuesday February 28, 2017 @04:21PM
(#13757970)
>8. better tools for businesses who provide support on twitter
That's a great one. The current process is very clunky from the user end. I can't imagine how clunky it is from the business side. Probably like a ticket system with no priorities, dates, state [open/closed/etc].
Re:Ask HN: How would you turn Twitter around?
by softawre on Tuesday February 28, 2017 @06:07PM
(#13759148)
I think a lot of companies use software that wraps twitter. My company makes contact center software, and "twitter" is just another media type like calls or email.
That's a great one. The current process is very clunky from the user end. I can't imagine how clunky it is from the business side. Probably like a ticket system with no priorities, dates, state [open/closed/etc].