Of course the criminal justice system must abide by the principles of due process. Simultaneously, if someone anonymously expresses great suffering, we are of course under an ethical obligation to take them seriously, offer them our compassion, and take action based on what we can substantiate.
Amy's specific experiences may or may not be verifiable. I believe you are missing the point though. This isn't about Amy herself. If it were, she would have come out publicly, like Susan has. I suspect the reason Amy posted her story anonymously is because it is about the treatment women in general receive at Uber. That's what makes her story credible: we have heard from multiple sources so far that the atmosphere at Uber is extremely hostile to women.
Here's an example why anonymity is important: law enforcement agencies receive anonymous tips all the time. One way they decide whether to follow up on a tip is by looking at surrounding factors. For instance, if multiple anonymous tips within a short period of time suggest that Bob may be involved in child trafficking, that is in most cases sufficient to earn Bob a police raid.
Same thing with Amy's story. By itself, it is full of extraordinary claims. In light of everything we have learned about Uber's company culture though, the claims are both ordinary and credible.
Is there a chance that it was written by a rival company's astroturfers? Sure. Just like how Bob may actually have been a target of swatting[1]. But law enforcement agencies still have an obligation to investigate the anonymous tips against Bob, just like we as the public have an obligation to offer belief or compassion to stories like Amy's.
- "Amy" might not think she's lying at all, but a combination of misunderstandings and POV-blindness can quickly turn an "awful" story around to a banal situation
- "Amy" isn't necessarily looking to "reinforce the narrative" - it is certainly possible that they just want empathy or attention(which is practically guaranteed, see this thread). You could parallel this with the hoax hate crimes that were reported once Trump was in office - they would all hurt the otherwise legitimate point that bigotry is on the rise, yet the people still did it, quite often claiming that they were going through a rough patch and wanted some sympathy and attention.
- Even if "Amy" was lying, they may be relying on the impossibility of Uber to defend themselves. If they aggressively pursue the claims, they will receive a ton of backlash for harassing an alleged survivor.
> I just don't see anyone with any brains trying to create a false narrative to smear Uber.
The case doesn't have to be a "false narrative" - boosting a shitty situation beyond its actual levels is certainly a bonus to any Uber competitor, or anyone who dislikes Uber. It may absolutely be the case that Uber has a systemic problem; or alternatively, they have had an unfortunate clump of scandals, boosted by their unpopular business practices making it easy to believe that Uber really are monsters. At that point, it's easy to pile on any accusation, people will believe it, and it hurts Uber.
I was careful not speak to "belief", which is unfortunately ambiguous; one could interpret "belief" of this testimonial as supporting millions in damages being awarded to the author right now on the basis of nothing else, which I hopefully have been clear about not supporting.
It surprises me that you have no compassion for an anonymous grievance, though, especially one that is (at least currently) asking for nothing else. Speaking for myself, at least, even (or especially) though there are usually two sides to every story, I pride myself on usually being able to have compassion for both sides.
You may feel otherwise, and I cannot and will not attempt to persuade you otherwise. But as I said before, I believe Ms. Fowler at this point, and take issue with Amy's claim on falsifiability grounds. "We" are under no obligation to take any particular person seriously. There are strong labor laws against the transgressions claimed, and if there are problems with enforcement or efficiency, I am all for examining our procedures, but I won't sacrifice the bedrock of fair and individualized consideration of the particular case within the storm of the prevailing dysfunction.