When I applied for... it doesn't matter precisely what. I've forgotten, actually, but it was some piece of paper that foreigners need, and only foreigners. Anyway, when I applied for that I chanced upon an official who didn't have much sympathy for foreigners. I got my paper in the end, but it wasn't because of his helpfulness.
Can you describe, as an example to support your assertion, what should have been in the speech to make that official speak a understandably to foreigners? Slur a little less, swallow fewer consonants?
An example of what? That the POTUS, who appoints the Homeland Security secretary, could, if they so wished, absolutely influence behavior and/or policy in the TSA?
>Can you describe, as an example to support your assertion, what should have been in the speech
How about something like: "Any malevolent behavior and unnecessary harassement to visitors from border officials wont be tolerated?"
If he "didn't want them to happen" it would have been trivial to stop them. Would not even need a new law, a presidential speech would be enough.