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A comment on The new Nokia phones are here: Nokia 6, 5, 3 & 3310. Parent comment

Re:The new Nokia phones are here: Nokia 6, 5, 3 & 3310 by untog on Sunday February 26, 2017 @01:45PM (#13738889)
The Z3C wasn't a bad device. The Z5C is awful, primarily due to a processor that overheats at the drop or a hat, causing the entire phone to be unacceptably slow. (neither are even all that small, but by 2017 Android standards they're tiny)

More crucially, their support is awful - I had to send both a Z3C and Z5C in for repair shortly after receiving them, and in both instances they kept onto the phones for more than a month because they didn't have available parts. And with the Z5C refused to admit that it overheats. On that basis alone I can't justify buying another Sony device.

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Re:The new Nokia phones are here: Nokia 6, 5, 3 & 3310 by Symbiote on Sunday February 26, 2017 @01:49PM (#13738927)
I sent a Z3C in for replacement due to water damage, and a new one was delivered very quickly. Two days, according to the old tracking messages in my email.

This was in the EU though.

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Re:The new Nokia phones are here: Nokia 6, 5, 3 & 3310 by StavrosK on Sunday February 26, 2017 @02:43PM (#13739337)
Same here with a Z3. Water damage, they sent me a new one (different color, though).
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Re:The new Nokia phones are here: Nokia 6, 5, 3 & 3310 by trop on Sunday February 26, 2017 @10:15PM (#13741594)
Much less good experience here on Z3C return. First failure (randomly lost network, etc.) they repaired it, but it came back with more things broken. Returned that one and got a new one with a badly glued screen. Used until screen cracked, then returned it. They held onto it for a few months while they moved their warranty service from El Paso to the Midwest. Then returned it unrepaired with a won't fix note...
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Re:The new Nokia phones are here: Nokia 6, 5, 3 & 3310 by lkhkjhuiguguuy on Sunday February 26, 2017 @02:22PM (#13739183)
I sent a z3c in under adh warranty and they issued me a full refund, 20 months in.
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