Re:What I Heard from Trump Supporters
by hkmurakami on Tuesday February 21, 2017 @03:02PM
(#13699310)
Questions are used when you want to learn about the other person.
Statements are used when you want to make a point.
Which one a person employes will tell you a lot about their intent.
I find two tricks to be useful:
Avoid statements, ask questions. Asking for summaries is good.
Play a little game: How little time can you spend getting the other person to spend the most time on their response? You win if you spend a minute and they spend an hour.
Note: Doesn't work in person, but in person, it's easier for everyone to stay calm.