my experienc eis different. When a user has a problem he goes to the colleagues he knows and then, if he's a little pro-active, he looks on the web. Pas that, in a big company, they'll just leave it there "too complicated". I don't think people ever bother to reach the person who k nows the support contact at microsoft...

And fact is, Excel or Word, are quit known everywhere so you don't need much of support.

So no, I don't think there's much of a need for support...