Re:Rackspace lays off 200 locals in company-wide cuts
by snowwrestler on Wednesday February 08, 2017 @12:12AM
(#13595937)
If you don't want to be a sysadmin.
I don't have services like Pingdom or Pager Duty for my sites. I have Rackspace. If a site goes down, they immediately attempt to recover it, acting within the account rules I set up with them. If that fails, I get a phone call from an expert and we troubleshoot together.
I once got a call that one of my servers had started sending out a high volume of email. When I took the call, Rackspace folks had already found the nasty script doing it and just needed my ok to take the site down for a few minutes to boot it.
The service is really great. But, it ends just below the application layer, and these days, that's where most of the problems show up. So I am looking at moving off of Rackspace, but I'm looking up the service ladder at application-aware hosting services like WP Engine or Pantheon. As opposed to down the service ladder, to a self-service "don't call us" system like AWS or Google.
I don't have services like Pingdom or Pager Duty for my sites. I have Rackspace. If a site goes down, they immediately attempt to recover it, acting within the account rules I set up with them. If that fails, I get a phone call from an expert and we troubleshoot together.
I once got a call that one of my servers had started sending out a high volume of email. When I took the call, Rackspace folks had already found the nasty script doing it and just needed my ok to take the site down for a few minutes to boot it.
The service is really great. But, it ends just below the application layer, and these days, that's where most of the problems show up. So I am looking at moving off of Rackspace, but I'm looking up the service ladder at application-aware hosting services like WP Engine or Pantheon. As opposed to down the service ladder, to a self-service "don't call us" system like AWS or Google.