News for hackers. Stuff that matters.

A comment on Zendesk raises their prices 60%-300%, users predictably revolt. Parent comment

Re:Zendesk raises their prices 60%-300%, users predictably r... by rmoriz on Tuesday May 18, 2010 @06:49PM (#1359378)
My co-founder wanted to give up tender because no mail were processed so I checked google apps mail forwarding and found no errors.

As I was unsuccessful I've tweeted to @tenderapp and got a reply some hours later stating that there was indeed a mail receiving problem.

As tender/entp also uses google apps, it's kind of scary to see that there was a problem. I mean that's probably the easiest combination to deal with imho.

[ Parent | on HN ]
Re:Zendesk raises their prices 60%-300%, users predictably r... by imagetic on Wednesday May 26, 2010 @01:53AM (#1379632)
Sending email isn't processed by Google Apps though, only incoming. We have a dedicated email server that handles outgoing mail. Sorry about the issue though and I would love to take another look at the problem directly. Some edge cases come up that take some pretty deep digging to find out what's wrong between the main email server and the setup on the users end, but that's typically pretty rare. I've only had that happen on a few isolated instances.
[ Parent | on HN ]