Re:Zendesk raises their prices 60%-300%, users predictably r...
by drusenko on Tuesday May 18, 2010 @03:28PM
(#1358701)
We have been extremely happy with HelpSpot.
The software is awesome to use and was clearly made by someone who spends lots of time using help desk software -- minimal clicks to get things done, automation rules based on predefined responses, etc.
It's also extremely flexible, and fairly affordable. We manage a pretty decent request load (many 100s/day) with a fairly minimal support staff.
The software is awesome to use and was clearly made by someone who spends lots of time using help desk software -- minimal clicks to get things done, automation rules based on predefined responses, etc.
It's also extremely flexible, and fairly affordable. We manage a pretty decent request load (many 100s/day) with a fairly minimal support staff.