Re:Zendesk raises their prices 60%-300%, users predictably r...
by Terretta on Tuesday May 18, 2010 @03:15PM
(#1358645)
In my haste to up vote this, I accidentally down voted.
We've handled a couple hundred thousand support tickets in RT, some of them hundreds of interactions long, and it's still scaling happily.
Using email for support is liberating and using the web interface is phenomenal too. Can't complain about the licensing, but you'll definitely want someone who knows Perl and or the O'Reilly book.
We've handled a couple hundred thousand support tickets in RT, some of them hundreds of interactions long, and it's still scaling happily.
Using email for support is liberating and using the web interface is phenomenal too. Can't complain about the licensing, but you'll definitely want someone who knows Perl and or the O'Reilly book.