Recently, our Redis cluster failed and both master & slave host machines rebooted.
This caused a latency spike in our app, from roughly a 70ms to 400ms response time for less than 10 minutes.
We posted to status within 60 seconds and posted 3 updates within those 10 minutes.
The next day, a new customer (who hadn't gone live with the app yet) cancelled their subscription because the app was "not reliable".
I guess my point is that there is a balance to strike. Our customers are not tech-savvy in any way and treat any small issue as the end of the world. Maybe there's no need to freak people out for a minutes-long latency spike.
https://en.oxforddictionaries.com/definition/err_on_the_side...
Just in case you ever use that phrase in critical correspondence. Better to err on the side of caution.
Working with people is hard, specifically because you have to get outside of your head and think about how they see the world.
There's no reason to hide behind a new account other than to be an asshole.
If "too much transparency" is a turn off for you, you're probably just an authoritarian trying to scheme and scam your way into profit, and you probably lack the confidence required to put whatever skill you think you have on display.