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Re:Lyft surges to the top 10 on App Store following the “Del... by visarga on Tuesday January 31, 2017 @04:23AM (#13529027)
Yes, if your main concern is to protect Uber against surges, you're right. But customers also perceive this as an attempt to extract more money from them when they are in a bad position, such as during a crisis.

Why not take the "insurance policy" style and average out these surges?

Re:Lyft surges to the top 10 on App Store following the “Del... by hocuspocus on Tuesday January 31, 2017 @05:33AM (#13529357)
If you want regulated prices, why not use taxis?

Being an Uber customer and complaining about surge prices is beyond hypocrite.