In some respects it was well handled. But in others it was horrifically bad. Same here. I was admittedly in the strange situation of having moved countries after I purchased the phone, but the kafkaesque hell I ended up in (about 5 emails, 4 online chat sessions and 8 phone calls all probably totalling 12 hours of my time) nearly drove me crazy. And much of the craziness was due to deliberate deception on Samsung's part - see below for an interesting read about how Samsung forced it's call center staff to lie to their customers:

https://www.reddit.com/r/GalaxyNote7/comments/5kq6x2/discuss...