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Re:Lavabit Reloaded by HappyTypist on Friday January 20, 2017 @07:39PM (#13448120)
Adding to the iCloud story, I forgot my security questions and I was able to have the AppleCare agent over the phone reset it for me after talking about what apps I've purchased recently.
Re:Lavabit Reloaded by granda on Friday January 20, 2017 @07:53PM (#13448162)
I have experience at Apple with Account Security and that's a clear violation of SOP. That's a coaching opportunity for the advisor.
Re:Lavabit Reloaded by hackuser on Saturday January 21, 2017 @12:45AM (#13449008)
> I have experience at Apple with Account Security and that's a clear violation of SOP

It should be technically impossible. If it's a matter of choice for tech support reps, it's not secure for many reasons.

Re:Lavabit Reloaded by wheelerwj on Saturday January 21, 2017 @04:03AM (#13449437)
It's icloud, not personal device storage. It has to be possible if you want recoverable content. If you don't like it, you can back up locally to itunes.