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Re:U.S. Blacklists Alibaba Unit Over Counterfeit Sales by sandworm101 on Thursday December 22, 2016 @01:28PM (#13239233)
Thats not a counterfiet good. It's fraud, it's claiming something is more than it is, but it isnt counterfeit unless they are abusing trademarks. Which marks were at issue? You might consider contacting them as they are as much a victim as you.
Re:U.S. Blacklists Alibaba Unit Over Counterfeit Sales by imjustsaying on Thursday December 22, 2016 @03:36PM (#13240167)
You're correct, initially it was merely fraud, but counterfeit dimensions soon emerged.

I should also mention that when I received the package, the USB drive was inside of Kingston USB drive packaging, which surprised me because they didn't describe it as a Kingston product on the listing page.

I can suppose the rationale for Kingston packaging was that Kingston was the only provider of 512GBs at the time, and its addition was a way to sell the fraud's narrative should any doubt later arise, such as after getting mysteriously corrupted data whenever more than 32GB was used.

I had live chats about the case with different customer service agents over a period of months. However, every time I spoke about the issue, it was like the previous hour-long conversations had never happened. Each time, I had to get the agent up to speed on the situation from the ground up, resending the images of evidence, re-explaining that I would be happy to return the item but only to the police or to Taobao corporate instead of resupplying and becoming the accomplice of a suspected criminal.

As far as I could tell, there was no internal procedure for investigating the possibility of fraud or counterfeit. The customer service agents only ever viewed the case through a general return heuristic. The first and final recommendation was always to "return the product to the seller."

Re:U.S. Blacklists Alibaba Unit Over Counterfeit Sales by sandworm101 on Thursday December 22, 2016 @04:23PM (#13240506)
THAT's counterfiet. Im betting that the use whatevet cases they can get cheap out the back door of a factory.
Re:U.S. Blacklists Alibaba Unit Over Counterfeit Sales by guelo on Thursday December 22, 2016 @03:25PM (#13240093)
It's sad that trademarks are considered a bigger issue than rampant fraud.
Re:U.S. Blacklists Alibaba Unit Over Counterfeit Sales by labster on Thursday December 22, 2016 @04:03PM (#13240377)
Corporations are people, my friend. As for what the rest of us are, the jury's still out on that one.