Something may be causing something.
Counter Argument: There's no proof of that.
Counter Counter Argument: Ah, but is there any evidence that 'Something' is *not* causing it.
No, you see, that's not how logic works. You provide evidence for something; not the absence of evidence for it not happening.There's even a name for it. It's called: argumentum ad ignorantiam (guess what that translates as), also known as an appeal to ignorance.
And just to be clear, "prove they're not leaving" is not a great argument. I mean I guess they might be? But $66m dollars is a lot of money. They'd have to lose over a million paying customers to lose that much from people switching away. This is a simple calculation that returns a boolean, there are either a significant number of paying customers leaving such that it impacts on the scale of millions of dollars (and we're talking about a product that is $7/month for individuals here, that's a lot of $7 subs) or there aren't.
What do you think the ballpark is for paying customers irritated enough by that thread's existence that they leave the service altogether? I honestly don't know, I wouldn't know where to begin quantifying.