I'm really sorry, if you email me I'll look into it. [email protected]
Can't say it's common, but pricing every home perfectly is hard. From what I can measure, our NPS is 70 and we track complaints pretty closely. For offer competitiveness, we track metrics like the final selling prices of homes we buy vs our offers and for homes that get offers and sell later on the market. I'm confident we're competitive in aggregate, but individual cases can vary.
We buy hundreds of homes per month, so not very small "n" anymore either
What gives? Or perhaps a better question is: Is this a common experience? Are these growing pains that you are aware of? I've rarely had a worse experience with a startup.