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A comment on Ask HN: What is something you do for clients that consistently blows them away?. Parent comment

Re:Ask HN: What is something you do for clients that consist... by morgante on Monday December 12, 2016 @07:04AM (#13157452)
I think the key here is that replies actually have to go to the CEO.

I've seen way too many companies implement this where any replies are actually just sent into normal support channels.

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Re:Ask HN: What is something you do for clients that consist... by Ntrails on Monday December 12, 2016 @08:28AM (#13157873)
exactly - i don't care that it's a canned initial email from the CEO if I can reply to him directly.
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