Re:My Pixel has a manufacturing defect
by username223 on Saturday December 10, 2016 @02:43PM
(#13147481)
> They don't? Who does then?
IME Apple customer service is useless if you try to talk to them over the phone (though less hostile than Comcast), and good but not great if you go into a store. The best customer service comes from small companies selling premium outdoor stuff. For example, Darn Tough honors a lifetime warranty on their socks; OR tends to replace faulty products with no questions; and even REI will replace merchandise for a year. (REI used to do it forever, until assholes took advantage of their policy too often.)
IME Apple customer service is useless if you try to talk to them over the phone (though less hostile than Comcast), and good but not great if you go into a store. The best customer service comes from small companies selling premium outdoor stuff. For example, Darn Tough honors a lifetime warranty on their socks; OR tends to replace faulty products with no questions; and even REI will replace merchandise for a year. (REI used to do it forever, until assholes took advantage of their policy too often.)