Yeah, this. I bought a Herman Miller chair from a company that ceased to exist not long afterwards and, several years later, Herman Miller still cheerfully sent me a replacement armrest when I phoned up to say I'd managed to damage it whilst moving office. I was deeply impressed.

I understand that Barbour, the wax jacket company, are fairly incredible when it comes to customer service too. (Nothing has ever gone wrong with my jacket so I've yet to put this to the test.)