Re:My Pixel has a manufacturing defect
by massysett on Saturday December 10, 2016 @10:12AM
(#13145958)
> Dell was pretty phenomenal
If you had enterprise-grade equipment. Their consumer support was absolutely horrible.
Re:My Pixel has a manufacturing defect
by garrettgrimsley on Saturday December 10, 2016 @10:20AM
(#13145996)
I used to repair Dell consumer equipment at my job, and Dell Complete Care was hands down the best warranty out there.
Dell Enterprise support is still highly variable, depending on the tech you land with. I've had to involve my sales contacts several times when techs wanted to do absolutely crazy things to hardware that was obviously dead.
You can self-certify and manage your own component replacements, which works from small to mid scale. We do this for about 1,000 servers and it works pretty well; no phone calls where you roll the dice for quality of the tech, and I like frobbing hardware from time to time, it's a nice change from hacking C++ or PHP . . .
On the flip side, Apple Service is so good that now our IT organization just tells their employees if they have any issue, just go to the Apple Store and work with them directly. So, something to be said about that. And, it's getting to the point that almost all of the major cities I travel too have some kind of Apple Authorized repair - even if they don't have an Apple Store yet.