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A comment on My Pixel has a manufacturing defect. Parent comment

Re:My Pixel has a manufacturing defect by vesinisa on Saturday December 10, 2016 @08:40AM (#13145590)
Indeed. One of the selling points of the Pixel has been a more personal, available and exclusive customer service experience: https://madeby.google.com/phone/support/

This is in contrast with most Android manufacturers who are happy to forget about you after the device has left the shop, and (free) Google online services which have basically non-existent customer support.

It will look pretty damning if Google itself can not build reliable customer service experience even while charging ridiculous prices for supposedly "premium" Android device.

[ Parent | on HN ]
Re:My Pixel has a manufacturing defect by WhitneyLand on Saturday December 10, 2016 @10:02AM (#13145911)
Classic mistake. To boost service they added 24/7 support and remote sceeen sharing. They confused technology with experience. You could offer 5 minute response time on Christmas day and still damage your brand with the kind of service OP received.
[ Parent | on HN ]