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Re:Ask HN: What problem in your industry is a potential star... by dragonwriter on Friday December 09, 2016 @05:16PM (#13142333)
A ticketing system is a tool to support a workflow, and any friction it creates with the preferred workflow is waste.

As is (consequently) friction it creates in changing the workflow as needs change.

Thats just the fundamental and immutable nature of the problem domain.

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