This same thing happened to me -- a compliance review and e-mails about closing my account. I hadn't even changed my name, but got requests for my mother's information. Thankfully I wasn't a seller, but it took me over 3 months of constant calling before I could get it resolved. I was constantly handed off in between customer and seller support before I decided to e-mail [email protected]. In the end, I was able to suss out that this is some back department of Amazon that does compliance reviews, has a limited grasp of English, will not take direct phone or chat correspondence, and is only good at constantly asking for government ID and offering no other help.

An executive support representative reached out after I e-mailed Jeff and was able to figure out what was going on since all of the previous reps had no idea and kept passing the buck. I was in fear that I was going to lose my buyer's account, and hadn't sold more than $100 on my seller's account.

A tip for anyone else going through this: no one reachable through regular CS channels knows anything about this issue and everyone will tell you conflicting things. The only way to resolve it is to reach out through executive support. I tried escalating multiple times and people would tell me to not worry about it, then I would get e-mails asking for the info again or saying that my account was closed (it was not).