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A comment on Ask HN: For your startup, do you use a CRM?. Parent comment

Re:Ask HN: For your startup, do you use a CRM? by tixocloud on Tuesday December 06, 2016 @01:39PM (#13117100)
Wow. That's a great story that you can support that many users without the need for a CRM.

Would you care sharing what are some of the key functions that the combination of a shared gmail support account and admin screens that made your team so effective?

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