They ill will was also deserved though, because when they changed business plans to exclude more features from the community version, they surprised and angered many users. Bait and switch is what got communicated, and trust violated, forcing projects to seek alternatives or modify their budgets.

This can be avoided by clearly communicating the roadmap of community vs enterprise features and sticking to it. But don't keep danging new features in free and then remove them unexpectedly.