contact them anyway. Before I discovered this fix, I had one replaced.

Its worth a shot. They'll give you a case number and ask you to take a photo of the screen tearing along with your case number. Pretty standard.

It took significant fighting (my original Pebble was 6 days out of warranty), but they replaced mine too, since it was doing some terrible screen tearing. I've purchase the Kickstarter Time 2, so hopefully it won't have the same issues (screen tearing is so prevalent for users of Pebble Classic, it's kind of amazing that it hasn't turned into a bigger issue).

agreed, nephew got his pebble steel replaced no questions for serious screen issues. I have minor screen issues occasionally though have had mine for a couple of years. Might try for a replacement. Might they send me a fitbit now instead..?

Contact them. When you get the new one, try the fix above on the old one to see if you can get it fixed.

I'm concerned about this acquisition. The few people I know with Fitbits have had nothing but trouble with them.