Completely. I will say amazon is usually very good about refunding money if you made a mistake or got hacked so in that sense their customer service is pretty good.

One time we had literally 1 million cloudwatch metrics get created because we were monitoring mongodb databases and a CPAN test was creating test DBs and not deleting them and we were not ignoring dbs created with names like test_* when creating the metrics.

Another time an outside developer committed a root credential on a public repo in github to a (basically) unused amazon account.

Both times they refunded the costs. Not sure if that was because we were paying tens of thousands a month though to get this service though!

That is charity. Why not just put the <SHUTDOWN LIMIT EXCEEDED> check mark which will solve the issue entirely.

What thing would they shut down first?