Re:iPhone update leaves users furious due to battery drain i...
by qubex on Monday November 28, 2016 @06:04AM
(#13054691)
I've recently had a rather bizarre experience: I dropped my iPhone 7+ (covered by AppleCare) and despite a case and screen protector the lower edge of the screen was somewhat scuffed by abrasion with a very rough concrete floor.
I contacted Apple Italy (I live here, bought it here) and was perfectly candid about what happened and the fact that I recognised it was my fault but wanted the screen replaced (at my cost) anyway. The waiting time was quite long.
So long in fact I mentally calculated it would make more sense to book an appointment with Apple in New York and had it fixed there whilst on a business trip.
So I went to the store in NY at the appointed time, very candidly explained what had happened and that it was my fault, fully expecting to be charged — and instead they fixed it for free in less than 20 minutes.
I contacted Apple Italy (I live here, bought it here) and was perfectly candid about what happened and the fact that I recognised it was my fault but wanted the screen replaced (at my cost) anyway. The waiting time was quite long.
So long in fact I mentally calculated it would make more sense to book an appointment with Apple in New York and had it fixed there whilst on a business trip.
So I went to the store in NY at the appointed time, very candidly explained what had happened and that it was my fault, fully expecting to be charged — and instead they fixed it for free in less than 20 minutes.
I was stunned.