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Re:Who’s Hiring? Who’s Firing? Checking in on Tech Jobs by gaius on Wednesday November 23, 2016 @07:11AM (#13021988)
3 people who never get sick, never go on vacation or training, who never experience denial of physical access (or who actually live inside the NOC??)

Oh, you are talking about people who just phone other people, well you need to include the "other people" in your number.

Re:Who’s Hiring? Who’s Firing? Checking in on Tech Jobs by peterwwillis on Wednesday November 23, 2016 @02:10PM (#13024954)
The "other people" are just people in your company. They aren't on call, but since they own the thing that's broken they get called, it's standard escalation.

Two people on shift per weekday, three on weekends, and a non-NOC staff member works a shift on a weekend so they can cover sick time and vacation people. It's not that hard.

Re:Who’s Hiring? Who’s Firing? Checking in on Tech Jobs by gaius on Thursday November 24, 2016 @05:07AM (#13029448)
Your people are doing 12-hour shifts every day, and only get sick at weekends?? I call shenanigans.
Re:Who’s Hiring? Who’s Firing? Checking in on Tech Jobs by peterwwillis on Monday November 28, 2016 @10:53AM (#13056177)
They don't need to work during the day on weekdays.