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Re:Pixel Security by yoz-y on Friday November 18, 2016 @04:42AM (#12985547)
My experience with Google Play Store returns is similar. I have bought a Nexus 5 for a friend and returned it three times because of various issues. Every time they have shipped the replacement phone immediately after I have submitted the claim.

I was not asked to do any troubleshooting.

Re:Pixel Security by asenna on Friday November 18, 2016 @05:44AM (#12985810)
I had the same experience with my older Nexus 5. However, I dropped my Nexus 6P and cracked the screen (And did not take the insurance). They now tell me there is nothing they can do and that I can try my luck with Huawei.