This is why Microsoft has at least one significant long-term strategic advantage over Google - they understand how to deliver some form of end-user customer service, whereas Google rates an absolute zero in that department.

The cost of the convenience is clearly entry in a reverse-lottery. You just hope it doesn't happen to you. The rarity of the event saps most people of the effort required to implement a backup solution that would alleviate the main pain points (lost contacts, lost google docs/photos/files).

Why do all these "google murders customers digital existence" revelation only come up AFTER I bought a Pixel XL. Should have stayed with my iPhone, at least apple service reps are really trying their best to be helpful.

Use Fastmail for your mail, contacts, calendars. A proper company with proper support.

So apparently google reached out to this customer after he made his way around social media.

Customer support in 2016 folks. I remember calling the tax office in Denmark because they really did a number on a parsel they inspected (It was a 3d printer kit and they basicly destroyed it, cut open printed parts, bend 6mm steel steel sheet parts etc). I called first and was basicly told that there was nothing they could do for me and that it was my fault anyways. Then I tweeted SKAT (tax office) with a picture of my banged up parsel and 15 minutes later I had a ticket in their system for financial compensation of the destroyed parcel...

In new world order you have one bank and one news source. If you dare think otherwise about they agenda, you do not exist anymore long. These corporations will try to destroy anybody who think otherwise. Please dont let Google or Facebook choose wich news are fake or real.

Google and/or Facebook aren't setting the agenda, they're just in a position to sell that power to the highest bidder - and profit handsomely in the process.

Why is google and facebook trying to ensuring people, that they are not evil ? Why do people trust these companies ? Why people are so easy to be lied?