> Kapeli decided not to [publicly apologize and clear up the issue] and released the private phone call with the Apple representative instead.

Kapeli wrote the blog post Apple requested and sent it in for review. https://kapeli.com/apple_draft

Apple never got back to him, and instead went to the press with statements that did not mention any of the circumstances, making clear that this was their final statement on the matter. Only then did Kapeli come out with his side of the story and the recorded phone call.