> seems to me like a crazy thing to try to use and depend on this thing/company

Always beware of perception bias or whatever the right term is for this. When docker was new it got tons of hype and people were talking about how great it was. Now it's no longer the hot new thing so it's just another tool many people are using quietly and successfully. It no longer warrants much positive discussion. The people using docker in production successfully don't feel compelled to write articles about it working for them.

I'd say the pros/cons of docker (or containers in general) are similar to the pros/cons of buying hand made vs. mass produced goods. The hand made goods will probably be higher quality but they take more time and skill to produce so they're more expensive. The mass produced goods will probably be lower quality but will work fine and at least offer consistent/reliable level of quality. They take less time and skill to produce so they'll also be less expensive. In the context of using Docker in production this translates to it being very good for solving 'off the shelf' types of problems quickly and reliably. It's essentially the software/systems version of an assembly line. If you don't need an assembly line then docker may be worthless or even a total waste of time. If you do need an assembly line it's the best option currently.