This is no exaggeration. The one that broke for me was estimated by the technician to be 20 years old with the dryer he said was probably 30 years old. We'd kept them for years and years with no need for repairs. They did the job.
I told him in IT that complexity just made stuff break more often or take more work to fix. My prediction was that the old stuff was still more reliable & cheaper to fix. He confirmed this was true. Said the new stuff was all garbage that kept him in good business. I asked for the most reliable, used, old washer he had in stock at their warehouse at the time. The one he gave me for $80-100 looks old as the other stuff but similarly works fine.
I never buy new washers or dryers. I'd consider newer dishwashers because both Consumer Reports I read a long time ago and personal experience had them breaking a lot. I'm curious about feedback if they've improved in reliability over time. Washers & dryers the old ones win hands down at 20-30 years operation. They're the mainframes of appliances.
Dishwashers, stay away from Frigidaire entirely. They are made disposable. 2-3 years is the average life before needing a repair. I've had the best experience with Whirlpool dishwashers. KitchenAid has gone downhill in the past 5 years or so, in terms of quality.
In any case, what do you think of a clean-slate development that reversed some of the trends in your article?
I've thought quite a bit about it. I think the demand is there now for well-built machines as people are realizing now that their old machines were built much, much better and lasted longer. Before now, people really didn't have a contrast for those machines, so they really didn't understand how good they had it.
If someone was able to buy the patent for Whirlpool's direct drive machine, that would be ideal, then just start manufacturing those things again. People would weep tears of joy if they could buy those machines again, not exaggerating.
As far as design, there are only two designs that have ever been used. The top loader with the tall agitator and newer top loaders have the low profile agitator.
I'm still not quite sure why Whirlpool stopped making their direct drive top loaders. It was the biggest step down in quality I think I've ever seen. Machines went from lasting 8-12 years before needing some routine maintenance to mostly breaking within the first 3 years on the newly designed Vertical Modular Washers.
With enough resources and determination, the appliance industry could be turned on it's head, at least starting with washers and dryers.
https://lobste.rs/s/3rcyqa/they_used_last_50_years_appliance...
He raises a few good points but one I don't have any detail on is the commercial washers and dryers. How much better or worse are they? What's the arrangement like in terms of is it the same crap with a profitable service contract or much better with maintenance provisions at reasonable points in time?
The business model right now is really built upon the fact that there are very few appliance manufacturers left. Consolidation has taken away the competition and it seems like those remaining have set the bar pretty low. I think they know if they make a cheap dishwasher that lasts 3 years, that person will have to buy another machine. Throw in new models each year and consumers have no hope of keeping track of what brand is good and who they should trust. Confusion reigns when it comes to buying appliances. So people don't hold the manufacturers accountable. I see a lot of similarities with the mattress industry.
Unless one has a major fault, which is of course especially likely before it gets to you due to shipping damage or a mistake in the factory. In that case, they effectively refuse to service your machine, because they pay their 3rd party repair crew per incident, not accounting for the work required for one. So if one of those electro-mechanical control units fails, as they were eventually prone to do in the bad old days, you're all set, but ... well, after finding this out, I ended up paying > $200 for a major repair to my 2007 GE washer, and plan to continue doing that as long as possible, it was designed and manufactured before these machines went completely to shit.
Note also that in the US the Federal government pays companies to make their washers steadily do a poorer job in the name of energy efficiency (there are limits to other appliances, e.g. no one would accept a fridge which won't keep food in the safe zone, but not for washers). Whirlpool, which is essentially a pure play in appliances, didn't pay any taxes for a couple of years or so because of these credits they received from the Feds.
You're a bit older than most of us in this sub-thread. I figured you might have an idea.
I have the strong impression that white goods like your three or four basic appliances, fridge, washer, dryer and maybe freezer, were major things, and that purchases were made with care and perception of reliability key (how Sears' Kenmore brand did so well, but there was of course the reality of reliability plus good service behind their stuff as well), but then again my parents were from the Silent Generation, who's formative years were in the privations of the Great Depression and WWII. And finishing on impressions, a freezer might be considered something of a luxury (but also a money saver, especially for a big family), but not the washer and dryer.
One approach would be to get statistics on laundromats in suitable areas (i.e. don't including college towns), how have their numbers and capacities changed, if by very much at all? Also correct for family size and sex ratios, my 2 brothers plus one sister and I certainly created more dirty laundry than a smaller or more female family.
https://speedqueen.com/products/top-load-washers.aspx
The owner said that the motor from a modern speed queen washer could be put in the 30-year old model. He showed how the speed queen springs are heavy-duty, while the Samsung and modern maytag springs are very light.
My dad took his old dryer to the store for disposal. When he went back a few days later, he saw his old dryer for sale. It'd been opened it up, the block that none of the Sears warranty servicers could find was removed, and it was perfectly usable. Someone else had recently abandoned a kenmore front loader into the store's possession - it needed a circuit board, and wasn't worth fixing.
What I shared above is very common knowledge in the repair industry, so odds are the Sears person that came out was either on his first day of the job or didn't even look at the machine. Sadly this happens a lot.
We got a front loaded Miele washer for our wedding and it has a warranty for 10 years but is expected to easily last up to 20 with minor fixes.
Another reason is they do a better job of washing clothes as they use more water. This is important for people that have kids, do cloth diapers, or are actually washing dirty/muddy clothes. They also don't have mold issues because of rubber gaskets and have been historically cheaper to maintain and repair.
The new top loaders, specifically Whirlpool made vertical modular washers are complete garbage. They break within 2-3 years of buying new. Whirlpool stopped making the direct drive top loading washers that everyone loved about 3 years ago. Now you can only buy them used, and I would highly recommend doing so if you need a good washer.
Front loading machines do spin the clothes a bit dryer, which saves on dry time, unless you hang dry, then it really doesn't make much difference. But they cost over twice as much and are about double the price when it comes to repairs. Hope that helps!
Here's a post I wrote up on the subject. http://recraigslist.com/2015/10/they-used-to-last-50-years/