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A comment on The Costs of Running a Support Team in the Bay Area.

Re:The Costs of Running a Support Team in the Bay Area by jakozaur on Wednesday November 02, 2016 @02:28AM (#12852712)
A lot of things cost a small fortune in Bay Area. On the other most of startups should provide exceptional support.

I believe it's hard to have exceptional support by outsourcing it remotely (unless the whole company is remote). Especially in young company, when every week a lot of things is changing. Also developers can apply changes based on support insights.

Though this might make sense for established companies, I believe initially at startup you should almost never outsource support.

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Re:The Costs of Running a Support Team in the Bay Area by blencdr on Wednesday November 02, 2016 @03:29AM (#12852873)
In France some companies "outsource" their support out from Paris near other french cities.

The business offices price and cost of living is lower, you can have a proficient team for 1/3 of the price.

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Re:The Costs of Running a Support Team in the Bay Area by fapi1974 on Wednesday November 02, 2016 @07:18AM (#12853626)
This is the model a lot of startups follow here as well - "outsourcing" is a loaded term.
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