Being political it's so much work that most people, in high places, in big organizations, barely do anything else.
Time for disruption. Dear hackers: Find a way how one can automate at least large parts of this by a computer program. :-)
The guy in the video suggests companies collect users' reasons for using products/services & feelings around those reasons. Companies would then be able to choose which reasons to design for.
The thinking goes like this: Right now, companies use metrics based on how much things cost in terms of time/money/attention. Those are abstractions on top of our reasons, so if companies can create a system to directly measure our reasons, those more meaningful metrics will allow them to produce better products.
That idea doesn't get rid of the politics in companies...unless you remove the company from the equation when collecting user reasons.
My idea is to build a public blockchain-based system for collecting those reasons publicly & anonymously. If every company has a public user-generated set of reasons for using their product & whether or not the product is a good choice for fulfilling those reasons, the internal debate changes to which reasons should they choose to fulfill. Arguing over whether this or that change better fulfills this or that reason would be silly because testing the idea is the only thing that makes sense.
There'll still be politics around funding tests, among other things, because political people aren't just going to change how they act overnight, but I'm betting this system will give them far less to play with.
You have to be willing to do a lot of walking away, but the inevitable "you were right" has been satisfying so far.
Or I guess another way to say it is if you can, do, and if you can't, by all means, coddle. Just hope I don't end up across the table from you.
Besides, this assumes people rejecting your idea are bad, while they are just being humans. Humans are weak unefficient creatures, it's no use to take offense in it, we all are weaks in some areas.
But it is correct to take offense about people in position who command about things they are weak in.
Choosing to get offended is rarely a quick path to healthy productivity.
This is the kind of thing you learn by hard knocks or by a really caring mentor.
It's easily the most important book I've ever read.
Being "political" in this sense is a codependent behavior.
Instead of operating out of fear of others' reactions, I prefer to give people the space they need to feel their anger, embarrassment, etc. by checking in with them over how they feel & empathizing with them.
I'll also agree with OP that approaching people 1-on-1 about big changes is much easier than putting someone on the spot to be open about & own their emotions in front of a group of people. The group's likely been trained to "act professional" by hiding their emotions as opposed to being professional by producing quality work. Sadly, that's not the sort of culture typically found in a business.
The last engineer I worked with taught me a similar lesson after one of our last meetings: "You lost the moment you became emotional. Don't ever let people see your feelings in a meeting like that."
He was right about one thing: a group of "professionals" hates emotions. Go find a group of emotionally mature adults to work with & work on your own emotional maturity. Here are some hints for how to work on yourself that also acts as a list of mindsets to spot in others:
- nobody makes you feel anything - you have a choice how to respond emotionally to all thing, though the amount of time your brain gives you to spot the choice may be unnoticeably small - that spot can grow with practice (mindfulness meditation) - whatever you're feeling in the moment is ok...you're allowed to feel it - unpleasant feelings signal a fundamental human need going unmet...find the need & address/accommodate it - everyone's doing the best they can and always have been...if someone isn't doing the best they can, the real culprit is you not accepting someone - own your feelings...don't defend them, especially by blaming them on other people. - apply all of this to every single person, including the worst of people. - read "Nonviolent Communication" https://www.amazon.com/Nonviolent-Communication-Language-Lif...