This mirrors my experience. And for public companies, the Board of Directors are not attuned to these outcomes. For the most part B2B customers are in the same boat so everybody feigns an uncomfortable laugh, some moderate outrage or displeasure, put out a silly postmortem without intent to rectify the culture that enabled it, and continue collecting an outsized salary. I adore computers, but I really wish I could lateral into some career like construction management where the layman is much more aware of success and failure, who is good and who is bad at their profession.