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Re:Open Source is not dead: On the recent demise of RethinkDB by mgkimsal on Monday October 17, 2016 @10:08AM (#12725123)
> Anyway, back to the IDE, I pay Jetbrains and give them great bug reports and they fix most issues.

Just had this experience - reported something in the grails slack channel, and one of their engineers hit me up, we exchanged info... he wasn't quite able to replicate my exact issue (but I wasn't able to either, reliably), but based on the stacktrace, he found the likely source, and patched it. No pull request, no forms to fill out, etc. Was a pleasant experience. :)

Re:Open Source is not dead: On the recent demise of RethinkDB by Noseshine on Monday October 17, 2016 @10:16AM (#12725184)
I'm not familiar with Grails, I assume yours is an example for when getting support for free stuff worked?

Without an actual reward-connection though this comes down to luck on many levels. I mean it's nice for me when somebody gets paid from a completely unrelated source and yet is willing to help me, but that's not a very reliable thing to rely on a population level, or let's say I think the success rate can be greatly improved by establishing a reward connection.

Re:Open Source is not dead: On the recent demise of RethinkDB by mgkimsal on Monday October 17, 2016 @10:22AM (#12725239)
I'm a paying customer, and the problem was manifesting in the paid version (might be in a community version too... not sure).

SPECIFICALLY, this was in relation to a Jetbrains IDE - IntelliJ - the paid version has Grails support. Sorry that wasn't clear.