Having a support contract helps a lot. Apple doesn't really even offer that.
With one fairly epic failure from them, my employer was big enough to get a sad Apple guy to fly up and express his heartfelt sorrow. Very touching. His SE helpfully suggested that we restore our phones (15,000 of them). That was about the extent of it.
It's just their way, each vendor is uniquely obnoxious. But the unpredictability limits what you can do with their products.
It's not like Apple doesn't have the cash either. They could take some of the money that is trapped overseas for tax reasons and open up a field office somewhere (Ireland? China?) who's only job is to run through Radar from top to bottom and close out/fix every issue.
The recovery tools are kind of touchy too, they only work on certain versions of MacOS and are kind of difficult to track down. The only saving grace is that Time Machine is so easy to use that people sometimes actually turn it on.
Why would any organization with all that cash worry about fixing issues. They were showered with money in spite of those issues, so they must not matter.
So if anything, the bigger and richer they get, the less inclined they are to fix issues. Unless they perceive that there is a looming threat, and certain issues are seen as connected with it.