Re:A new model for customer support: Customer Reliability En...
by dantiberian on Monday October 10, 2016 @04:57PM
(#12679734)
There's a few interesting things in here:
> Anxious customers need empathy, compassion and humanity. You need to know that you're not alone and that we take you seriously.
This has not historically something Google has been known for. It will be interesting to see how successful they are in an endeavour which is the opposite of the company culture.
> Additional Cost: $0
Is there a minimum spend involved? I have to assume there would be, as it couldn't be worth Google's CRE's time to do reviews for customers spending $100/month.
> Anxious customers need empathy, compassion and humanity. You need to know that you're not alone and that we take you seriously.
This has not historically something Google has been known for. It will be interesting to see how successful they are in an endeavour which is the opposite of the company culture.
> Additional Cost: $0
Is there a minimum spend involved? I have to assume there would be, as it couldn't be worth Google's CRE's time to do reviews for customers spending $100/month.