If someone could invent a tool that turns any automated touch-tone or voice menu into a GUI, and sell that tool to every major company, it would improve the quality of life of nearly everyone.

I am a bit slow today. Can you explain the usage please ? Because I didn't understand how a GUI would be used.

It's just an idea I had. Maybe it would benefit consumers more than enterprise. Basically when I call company X for whatever reason, instead of having to give some robotic voice my full attention so it can slog through every possible option in a touch tone menu, I would just make a few selections on the phone's touch screen, get connected to a human, and get on with my life.

Isn't that TTY (Telecommunication Device for the Deaf)? Funny, the first time a company gave me that option, I chose it, not knowing it was for the deaf only. Wish it was the default for every single person in the world.

Skipmenu does this

Perhaps smarter email inboxes? i.e. tell me the urgency of an email based on the words/content of an email, things like this