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Re:Apple Has Removed Dash from the App Store by ensignavenger on Wednesday October 05, 2016 @08:02PM (#12649055)
Yes, customer service is a cost center- and cutting corners on the said customer service is exactly what previous commenters were complaining about- app store developers pay Apple n extraordinary amount of money, they should get better customer service in return.
Re:Apple Has Removed Dash from the App Store by KirinDave on Wednesday October 05, 2016 @08:39PM (#12649218)
I think maybe you're operating under a wrong idea here. iOS developers are not customers. They are not treated as customers nor considered as customers.

There really is no analogue to the relationship Apple has with iOS developers except perhaps, "Extremely bad contracting relationship." Apple has a lock on the perception that you need to publish on their platform to be serious about mobile dev. As such, they don't need to treat developers well unless there are very large corporate relationships to maintain (and while I assure you such things are in play, sadly I'd be in very big trouble for getting into specifics on any of them).

Apple's model is to convince developers that they're obligated to prop Apple's platform. It is not the stunning core iOS experience that drives people to the platform, nor the beautiful default app toolkit. It's the sweat and prowess of its developer community, and yet the power of the relationship is completely inverted.

While Google can be a faceless cancelmachine, my experience shipping a few apps now is that Google is actually really responsive once you get to the stage where you have a direct rep. Getting Apple to respond to my needs historically has been Game of Thrones level politics and a function of how connected our startup funding network was.

Re:Apple Has Removed Dash from the App Store by chii on Wednesday October 05, 2016 @09:12PM (#12649360)
This is an excellent reason for developing on an open platform, such as web.
Re:Apple Has Removed Dash from the App Store by ensignavenger on Thursday October 06, 2016 @10:08AM (#12652531)
Yes, perhaps 'partner' would be a better term... but I am not operating under the wrong idea... I am fully aware of Apples abusive relationship with developers, and that is why I have stayed away from their platform.
Re:Apple Has Removed Dash from the App Store by CamperBob2 on Thursday October 06, 2016 @06:14AM (#12651316)
iOS developers are not customers.

$100/year says you're wrong.

Re:Apple Has Removed Dash from the App Store by KirinDave on Thursday October 06, 2016 @12:06PM (#12653592)
I certainly hope people are moving off that abusive platform. But that doesn't make the relationship a customer relationship.
Re:Apple Has Removed Dash from the App Store by CamperBob2 on Thursday October 06, 2016 @04:41PM (#12655918)
If I pay you money, I'm your customer. It really is that simple.
Re:Apple Has Removed Dash from the App Store by KirinDave on Thursday October 06, 2016 @10:11PM (#12657646)
So I'm a customer of the DPT when I get a parking ticket?
Re:Apple Has Removed Dash from the App Store by CamperBob2 on Friday October 07, 2016 @02:18AM (#12658582)
Sigh. Let's try to confine the discussion to voluntary business relationships, shall we?
Re:Apple Has Removed Dash from the App Store by KirinDave on Friday October 07, 2016 @12:54PM (#12662112)
Sigh, let's remind ourselves that businesses misrepresenting themselses do not deserve special air cover. I'm not sure what you're hoping to gain by pretending this is a customer relationship and you can somehow coerce Apple by pretending you could get money back from them.

Any developer who thinks they are a "customer" in any meaningful sense of the word needs to re-read their click-thru contract with Apple. The concept of "customer" is distorted beyond belief here.