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Re:Show HN: Use Trello as a Helpdesk by hw on Tuesday October 04, 2016 @06:32PM (#12640138)
I agree. Am looking for a help desk, will check out Reamaze. Trello as a help desk seems quite limited for now, but maybe it'll get better.
Re:Show HN: Use Trello as a Helpdesk by spiro on Thursday October 13, 2016 @10:08PM (#12705707)
Been working on an alternative in the help desk space for smaller teams.

https://hipdesk.co

Provides threaded email ticketing. Knowledge base will be there soon.